FedMall is a comprehensive eCommerce ordering system operated by the Department of Defense. It serves federal, state, and authorized local agencies, providing a platform to search for and acquire products from both government reserves and commercial sources. This includes centrally managed DoD and General Services Administration assets along with commercial off-the-shelf products. FedMall facilitates access to requisitions, research tools, and tracking capabilities for the Defense Logistics Agency’s inventory, enhancing the procurement process significantly.
The platform is structured around two main portals: one for FedMall Customers (buyers) and another for Suppliers (vendors). Both buyers and vendors must register and navigate through their respective portals: the Commerce Portal for customers and the Supplier’s Portal for suppliers. Each portal offers tailored registration and process information, helping users understand and execute the necessary steps to engage with the platform effectively. Additional resources like training sessions and help desks are available to assist users in maximizing their use of FedMall.
For technical support and customer service, FedMall users have several points of contact. The DLA Customer Interaction Center handles queries related to commerce issues, navigation, and ordering, while the PIEE Help Desk offers support for registration and login issues. Additionally, the DISA Global Service Desk is available to address any FedMall outage and IT-related issues, ensuring a smooth and uninterrupted service experience for all users.
