Office of Customer and Stakeholder Engagement (CASE) is a pivotal department within General Services Administration (GSA) framework. As its name implies, it functions as a liaison between Federal Acquisition Service (FAS), which is GSA’s key procurement division, and federal agency customers. This role is crucial in ensuring the smooth running of federal operations, mainly because it helps to streamline the process of acquiring supplies, products, and services from the commercial sector.
The main objective of CASE is to ensure that the needs of federal agencies are understood and effectively addressed by Federal Acquisition Service. It does this by facilitating clear and constant communication between both parties. CASE handles customer inquiries, organizes stakeholder meetings, and plays a vital role in conflict resolution. Moreover, it ensures that federal agencies have a voice in shaping the acquisition policies and strategies that directly affect them. This office thus promotes a more effective, efficient, and transparent federal acquisition process.
