Office of Customer Experience (OCE) epitomizes a fundamental division of General Services Administration (GSA). It is committed to cultivating and enhancing relationships between the agency and its diverse clientele, industry partners, and stakeholders. This is achieved through the alignment of operations to meet and exceed customer needs, fostering a customer-centric approach in all of its activities.
OCE’s role is not limited to customer relationship management. It also plays a pivotal part in shaping and transforming the agency’s operational strategies. By focusing on the customer’s perspective and feedback, the office helps the agency to improve its services and operations, creating an environment conducive to constructive collaboration and progressive growth. Through its work, Office of Customer Experience sets the bar high in terms of service quality and customer satisfaction within GSA.
